GuestVMS

Text alerts

GuestVMS Visitor Alerts

The text message program of GuestVMS.

Program summary

Program name
GuestVMS Visitor Alerts
Sent by
GuestVMS. The operator's name and address are in the footer of every page.
Who receives texts
employees who host visitors, and visitors who give their mobile number at check-in. Nobody is texted unless they have signed up.
What the messages are
Visitor arrival notices with an allow or deny link, visit codes, safety checks and on-call alerts, and site emergency alerts. Texts are not marketing and are never used to advertise anything.
Message frequency
Varies; typically 1 to 5 messages per visit.
Cost
Message and data rates may apply.
Opt out
Reply STOP to cancel at any time. You will get one confirmation and no further messages.
Help
Reply HELP for help, or contact us at reply@prattvms.com or 470-704-6986.
Carriers
Carriers are not liable for delayed or undelivered messages.
Legal
Read the SMS Terms and the Privacy Policy. Mobile information is never shared with third parties or affiliates for marketing or promotional purposes.

How to opt in

How people agree to receive texts

Employees who host visitors

Hosts agree on the text alert sign-up page. The consent box is never pre-checked, the submit button stays disabled until it is ticked, and the exact wording they agreed to is stored with the sign-up and the date. Consent is not a condition of employment.

Visitors at the kiosk

At the check-in iPad the visitor's details form has a mobile number field marked “Mobile (optional)”. It can be left empty and the visit still goes ahead. Under the field the kiosk says:

By entering a mobile number you agree to receive texts from GuestVMS Visitor Alerts: your visit code and visit updates, and emergency alerts while you are on site. Msg & data rates may apply. Msg frequency varies. Reply STOP to cancel, HELP for help. Consent is optional and not a condition of visiting. SMS terms: https://prattvms.com/sms/terms/ Privacy: https://prattvms.com/privacy/

In Spanish the kiosk shows the same disclosure. When a visitor submits a number, the kiosk sends the version of that wording and the exact words shown, and they are stored with the visit and the time. A visitor is only texted if they type their own mobile number into that field. Visit codes are always also available on the kiosk screen and by email, and consent is never a condition of visiting a location.

Sample messages

These are real examples of the messages GuestVMS Visitor Alerts sends, produced by the same message templates the service uses, with sample names and links. Text rates and frequency are as described above.

  1. Visitor arrival to a host
    GuestVMS: Jane Smith (Acme Packaging) is at Atlanta Retail Main Entrance for you. Allow or deny: https://app.prattvms.com/h/k3J9x2Qm7TnW4vYb8Zc5Rd1H Link works once, 30 min. Msg & data rates may apply. Reply STOP to cancel, HELP for help.
  2. Visit code to a visitor
    GuestVMS: Your visit code for Atlanta Retail is 482 915. Use it at the kiosk to check in and out. Keep it private. Msg & data rates may apply. Reply STOP to cancel, HELP for help.
  3. Site emergency alert
    GuestVMS Atlanta Retail: Evacuate the building now using the nearest exit and go to your assembly point. Do not use elevators. Wait for instructions there. Reply STOP to cancel, HELP for help.
  4. On-call alert to the site's alert contacts
    GuestVMS ALERT Fire: Fire alarm at Atlanta Retail. Acknowledge: https://app.prattvms.com/o/k3J9x2Qm7TnW4vYb8Zc5Rd1H Calls continue until someone acknowledges. Reply STOP to cancel, HELP for help.
  5. Safety check to a lone worker
    GuestVMS: Safety check at Atlanta Retail: tap I'm OK within 5 min or your on-call contacts will be told. https://app.prattvms.com/l/k3J9x2Qm7TnW4vYb8Zc5Rd1H Msg & data rates may apply. Reply STOP to cancel, HELP for help.

Stopping and getting help

  • Reply STOP to any message to cancel. Reply START to join again.
  • Reply HELP to any message for help.
  • Questions or requests about your information: reply@prattvms.com.